How are your pieces made?
Each piece starts off as a ball of clay measured to each item's weight specifications and wedged. They are then thrown on the pottery wheel and measured for consistency. After letting it dry to the "leather hard" stage, pieces are trimmed to get rid of excess weight and to shape each piece as intended. My maker's mark is then stamped at the bottom of each piece.
Pieces are left to dry completely for a few days before they go into the bisque firing which turns clay into ceramic. Any dust from the firing is cleaned off and the piece is ready for glazing. After a piece has been glazed, it is ready for the final firing at 1220°C for about 9-10 hours. The kiln would then need to cool for another 24 hours.
After the kiln has been cooled, the pieces are then unloaded and inspected for any imperfections. Finally, the bottoms get sanded down to ensure that your countertops don't get scratched.
The entire process for each pot can take up to 3-4 weeks.
Do you take commissions?
Commissions and pre-orders are currently closed.
How do I care for my pieces?
Each piece is glazed with food safe and non-toxic glazes. They are microwave and dishwasher safe but for longevity, handwashing is recommended. Please avoid sudden drastic temperature changes as the piece may crack.
Where do you ship to?
At the moment, shipping is available within Canada and the US. I'm hoping to expand on shipping destinations in the future.
Local pick-up is available in Markham, Ontario. You will be contacted with pick-up details once your order is ready.
If you select this option during checkout and change your mind, please send me an email at [email protected] or by using the contact form as soon as possible and an invoice will be sent for shipping costs.
If you would like me to ship to your country, feel free to reach out by email and I will consider it. Please note that you will be responsible for any additional fees that may occur during shipping (ie. taxes/customs/duties).
Shipping info:
Once your order is placed, your item will be packaged and dropped off to be shipped within 2-3 business days. You will receive a confirmation email with a tracking number.
Canada: $15CAD flat rate, 2-8 business days
USA: $25CAD flat rate, 2-8 business days
*Delivery times are estimates provided by the shipping company. These times may change depending on weather, peak shipping times, or other carrier-related issues.
Please note that STUDIO MASU has no control of the package once it has been dropped off to be shipped. If your package is delayed or lost, email me at [email protected] and I will contact the courier to resolve the issue.
Any packages sent back due to an undeliverable address is the responsibility of the buyer to pay additional shipping costs to re-ship. Please double check to make sure that your mailing address is correct.
Returns/Exchanges:
All sales (including commissions) are final. There are no returns, exchanges, or refunds. Shipping costs are also non-refundable. Thank you for understanding.
Due to the nature of handmade products, there will be variations of size and colour. Each piece is truly one of a kind, with no two ever exactly alike.
Damages:
Each order is packed to ensure a safe delivery to the best of my ability. If your order arrives damaged, please send me an email at [email protected] with photos of the damaged piece along with the packaging within 3 days of receiving your package. Please note that each item cannot be replicated exactly.
STUDIO MASU is not responsible for stolen items.